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From: amead@s.psych.uiuc.edu (alan mead)
Newsgroups: comp.os.msdos.misc,comp.sys.ibm.pc.hardware
Subject: Northgate Repairs (experiences wanted)
Message-ID: <1991Apr12.185527.21912@ux1.cso.uiuc.edu>
Date: 12 Apr 91 18:55:27 GMT
Sender: usenet@ux1.cso.uiuc.edu (News)
Organization: University of Illinois at Urbana
Lines: 31

We have a Northgate 386 33MHz (tower case) that is about 1.5 years
old.  It mysteriuosly stopped functioning during an anaylses (ie, it
probably *wasn't* doing disk i/o).  After discussions with Northgate's
service reps, we purchased a new disk controller which failed to help.
Now it looks like the motherboard might "be bad".

We seem to have four about four choices:

1) Buy a mother board (warrantee period unclear, $1700);

2) Send the entire machine to NG for repairs (90 days, ~$1500);

3) Use the university store:  they remove the mother board and send it
to a company called Victor in West Virginia. (1 year, ~~$350); or

4) Find a company other than Victor.

We'd rather with 3 or 4, but have no experience with repair places.
Have you any?  The university store is said to be satisfied with
Victor, but admits that they normally don't service Northgates.

I would very much appreciate any advice or experiences pertainig to
major Northgate repairs by third parties.

As I am cross-posting this to a group that I don't normally read, I
would prefer email.  Please email me if you would like a summary of my
responses.

Thanks very much,

-alan mead : amead@s.psych.uiuc.edu