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From: SHBOUM@MACALSTR.EDU
Newsgroups: comp.sys.apple2
Subject: Re: Upgrading to ROM 01; Why can't I do it myself?
Message-ID: <369E657900218523@MACALSTR.EDU>
Date: 13 Apr 91 22:39:00 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 31


	Mike Heintz in an earlier message writes:

> The Computerland near me offered to replace my Motherboard a while back
> (said I had a problem) for $300.00.  It ended up that all I needed was
> a new battery (thank God I told them to check the battery first, and
> worry about the motherboard later).  Anyway, I asked if it would be the
> new ROM 03 board (because I would have considered the switch) but they
> said that Apple takes the old motherboards and rebuilds them, so that
> the "new" board I would be getting for $300 would actually be a rebuilt
> ROM01... I was kinda disappointed, so I didn't bite!
 
> Just thought you should know,
> Perhaps Apple's policy has changed, this was about 6 months ago...

	Apple some time ago stared having all its dealers rather then spend
time time fixing the hardware, just take out the defective unit, put in a
new one, and send the defective one back to Apple. At Apple they would fix
the defective unit and then send it to where they deem fit. It was to improve
dealer response time to problems and reduce dealer training costs. The only
problem is that its a very expenive practise for us the customers. Since
dealers really don't have to worry about whats wrong, they simply misdiagnose
problems {like the battery} and overcharge us. Apple's been having problems
with the battery, it was supposed to last for 5-10 years and gee guess what,
its only lasting 2-5 now...

							- Hal

| Hal Bouma				| Send mail to: SHBoum@Macalstr.edu
| Macalester College			| and 		SHBoum@Macalstr.Bitnet
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