Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!mips!news.cs.indiana.edu!news.nd.edu!mentor.cc.purdue.edu!noose.ecn.purdue.edu!en.ecn.purdue.edu!platkus
From: platkus@en.ecn.purdue.edu (Shawn W Platkus)
Newsgroups: comp.sys.apple2
Subject: Re: Upgrading to ROM 01; Why can't I do it myself?
Message-ID: <1991Apr14.164615.29004@en.ecn.purdue.edu>
Date: 14 Apr 91 16:46:15 GMT
References: <369E657900218523@MACALSTR.EDU>
Organization: Purdue University Engineering Computer Network
Lines: 16

>	Apple some time ago stared having all its dealers rather then spend
>time time fixing the hardware, just take out the defective unit, put in a
>new one, and send the defective one back to Apple. At Apple they would fix
>the defective unit and then send it to where they deem fit. It was to improve
>dealer response time to problems and reduce dealer training costs. The only
>problem is that its a very expenive practise for us the customers. Since
>dealers really don't have to worry about whats wrong, they simply misdiagnose
>problems {like the battery} and overcharge us. Apple's been having problems
>with the battery, it was supposed to last for 5-10 years and gee guess what,
>its only lasting 2-5 now...
>
>							- Hal

Just wanted to say that I've got a Woz edition, and my battery is STILL GOING...

Platkus