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From: Grant.Downey@p0.f9.n381.z1.fidonet.org (Grant Downey)
Newsgroups: misc.handicap
Subject: Re: Customer support
Message-ID: <18552@bunker.isc-br.com>
Date: 10 Apr 91 17:44:47 GMT
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[This is from the Blink Talk Conference]

If we as consumers don't speak up when we hve a justified complaint
about vusomer support things willneverchange.  If I was a vender of
products I certainly would want to know what was wrong so that I could
improve on the problem or fix it and I guess I expect no less from
companies who especiallycharge high prices for their products.  To me,
the higher the price the better customer support there should be
because the company can better afford it.  However as we know it
doesn't work that way as we know. Grant

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