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From: Mika.Pyyhkala@p0.f460.n101.z1.fidonet.org (Mika Pyyhkala)
Newsgroups: misc.handicap
Subject: Airline Practices
Message-ID: <18681@bunker.isc-br.com>
Date: 12 Apr 91 21:15:58 GMT
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Index Number: 14832

[This is from the Blink Talk Conference]

In a message on the echo in the beginning of March, I described several
incidents that occurred while I was traveling on The Trump Shuttle.  The
last incident, probably the most blatent form of violation of common
sense, and federal regulations, involved myself walking down the
jet-way, and an agent yelling at me in front of others that I would fall
down, after I repeatidly told them I would be fine.
Anyway, I sent the Trump a five-page letter describing the various
incidents.
Today, I received a letter in response.
It apologized for the problems, and stated that a memorandum
was being sent to management with my letter, to be used
for employee training.
In addition, I received a $60 coupon off my next Trump
Shuttle purchase.
If anyone would like copies of either or both letters, I could
provide them to you.
I think the major point to make here is that you don't simply have to
accept airline discrimination that you experience.  I meet lots of
people who tell stories of problems they've had with personnell, but
they don't even bother to write a letter.  By writing letters, you can
help educate people, and even get coupons.
Mika

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