Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!olivea!genie!tom
From: tom@genie.slhs.udel.edu (tom)
Newsgroups: comp.mail.mh
Subject: Re: Checking out messages to a mailing list.
Message-ID: <1991Apr16.035130.28404@genie.slhs.udel.edu>
Date: 16 Apr 91 03:51:30 GMT
References: <1991Apr15.153017.8329@dartvax.dartmouth.edu>
Distribution: na
Organization: The Lab Rats
Lines: 23

In article <1991Apr15.153017.8329@dartvax.dartmouth.edu> irvin@northstar.dartmouth.edu (Tim Irvin) writes:
}When our users have question they send it to an alias that gets exploded
}to each of the Admins.  So we each get a copy of the message.  We then run 
}into the problem of not knowing who is going to answer the question, without
}asking each other in person.  It would be nice if there was someway we could
}"check-out" a question to answer to eliminate the confusion.

}Does anyone have any ideas, or is anyone currently doing something like
}this???  I would imagine this situation is not unique.

since you seem to have news software at your disposal: why not create a
local newsgroup (optionally private) called something like jackson.staff;
change the alias to something that posts the question. the first admin 
who cares to answer the question mails to the user & the staff alias,
thereby informing the other sysadmins that the problem is solved and
(if the group is public) making the info available to other users who
may find it useful.

-- 
tom@udel.edu                                        ...!{gateway}!udel!tom
tom@genie.slhs.udel.edu

"Themes were useless; Destiny was here, and the foot pedals were bleeding."