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From: thompson@PAN.SSEC.HONEYWELL.COM (John Thompson)
Newsgroups: comp.sys.apollo
Subject: Re: APRs (FLAME ON)
Message-ID: <9104161951.AA06798@pan.ssec.honeywell.com>
Date: 16 Apr 91 19:51:27 GMT
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In this subject-chain (that I started), there has been a fair amount of
HP/Apollo bashing.  This is not necessarily unjustified, but I would
like to make one comment on it.

I have numerous problems/complaints/flames with HP/Apollo management and
policy.  However, I have found nearly _all_ HP/Apollo representatives to
be helpful, considerate, understanding, etc.  (It may be that I only
encounter old Apollo-ans, since we don't do HP-UX, but I doubt it.)

I don't want to go into details, because I don't want to get the HP/Apollo
person in trouble, but somebody at HP (you know who you are) took the time
and energy to get back to me with a workaround to my problem that was
"not a bug -- operating within specs."  The fact that the problem was 
apparently easily fixed leads me to wonder why the problem (which I 
DEFINITELY consider a bug, and don't understand how HP/Apollo can call it
a feature) was written off rather than "fixed in a future release."

Regardless, "thank you" to the HP/Apollo person who cared enough to risk
getting in trouble for helping out a customer.

-- jt --
John Thompson
Honeywell, SSEC
Plymouth, MN  55441
thompson@pan.ssec.honeywell.com

Me?  Represent Honeywell?  You've GOT to be kidding!!!