Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!sol.ctr.columbia.edu!emory!gatech!purdue!haven!uvaarpa!vger.nsu.edu!manes
From: manes@vger.nsu.edu ((Mark D. Manes), Norfolk State University)
Newsgroups: comp.sys.amiga.datacomm
Subject: Re: JR-Comm 1.02 ANSI bugfix patch/.
Message-ID: <853.280e429a@vger.nsu.edu>
Date: 19 Apr 91 05:06:34 GMT
References: <1198@faatcrl.UUCP> <825.28019573@vger.nsu.edu> <1217@faatcrl.UUCP> <1991Apr13.182204.16448@unlinfo.unl.edu> <1241@faatcrl.UUCP>
Lines: 50

In article <1241@faatcrl.UUCP>, jprad@faatcrl.UUCP (Jack Radigan) writes:
> 
> [various comments deleted from Jack] 
>                                     

I _really_ do understand the cost of mailing disks etc.  I have shareware
out there for the PC, and it is doing pretty good.  It is a big job,
especially if you do it all by yourself.

Obvisouly there is a problem here Jack.  I am a bit unhappy (not overly
unhappy) that I did not know there was a update on a piece of software
that I paid for.  I learned about it by seeing it posted on a local BBS.  I
>> felt << as though you did not care about _me_ anymore as I have already
paid.  I am sure that is not the case, but by releasing a update to the
masses and _not_ to the people who have paid for the priveledge of using
a great program, is like shooting ones own foot.  

Certainly you would scream loud and long if Commodore did such a thing. 
Now, I know that you don't have the same resources as Commodore.  I also
know what a pain it is to mail a ton of disks. 

Perhaps the solution is:
  - Send a letter (certainly cheaper) telling registered users about
    the upgrade and how they can send you a disk and a mailer to get
    it.
  - Use electronic distribution on your own BBS as well as CIS, BIX,
    and GEnie.
  - Don't release maintenance upgrades to the masses unless you plan
    to upgrade the registered users.
  
I am ticked at not knowing about a upgrade and not knowing how to get the
upgrade.  Not that you are not sending me a disk.  
 
I think that you will feel the same if you were on the other side of the
fence Jack.

I also kinda think that you might want to respond a bit nicer to complaint.
I grant that the posting that prompted you was not nice, but it _is_ customer
feedback, nice or not.

>   -jack-

 -mark=
     
 +--------+   ==================================================          
 | \/     |   Mark D. Manes   "Mr. AmigaVision,  The 32 bit guy"
 | /\  \/ |   manes@vger.nsu.edu                                        
 |     /  |   (804) 683-2532    "Make up your own mind! - AMIGA"
 +--------+   ==================================================