Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!ucla-cs!ucla-se!watson!weiss
From: weiss@watson.seas.ucla.edu (Michael Weiss)
Newsgroups: comp.sys.mac.apps
Subject: Re: Excel 3.0 upgrade offer
Message-ID: <2497@lee.SEAS.UCLA.EDU>
Date: 23 Apr 91 22:44:27 GMT
References: <4504@ac.dal.ca> <10959@mentor.cc.purdue.edu> <5885@tellab5.tellabs.com>
Sender: news@SEAS.UCLA.EDU
Organization: SEASnet, University of California, Los Angeles
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I've heard an awful lot of badmouthing of MicroSoft.  I agree, they have some
bad practices...they charge too much for upgrades, and they like features,
features, and then for variety, features.  OTOH, I've had nothing but courteous
and immediate help from their tech line.  They haven't even asked for
organization names or serial numbers or anything.  They just help you online,
and they'll stay online until the problem is resolved.  The only complaint I
have is that they make you pay for the LD, but they stay open until 6pm PST
(or PDT now), and so you shouldn't have to pay the daytime LD costs.  All in
all, they are a pretty damn good company.