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From: majors@milton.u.washington.edu (Robert Majors)
Newsgroups: comp.sys.mac.wanted
Subject: hard disc company won't fix drive under warrantee
Message-ID: <1991Apr19.162934.7564@milton.u.washington.edu>
Date: 19 Apr 91 16:29:34 GMT
Organization: University of Washington, Seattle
Lines: 25

I purchased a hard disc with a one year warrantee. Within one year of
purchase, it was failing often (stiction, I think, and would stop
spinning while operating). I sent photocopies of the warrantee to the
re-manufacturer (the company which puts the drive in a box with a
power supply, etc.), and they claimed the warrantee began ticking the
day they shipped it to the dealer.
(Their warrantee policy has since changed--you could imagine
the response people had when they found out the unit they bought could
have been out of warrantee the day they bought it. The re-manufacturer
claims the warrantee policy was due to the original drive
manufacturer's warrantee policy.)
The warrantee I received is in the name of the re-manufacturer, and
*does not* mention anything about a shipping date, therefore I believe
the warrantee starts on the purchase date. This arrangement must be
contrary to to some kind of trade laws; since the re-manufacturer is in
another state, are interstate commerce laws in effect? Should I contact
the Attorney General of the state of the re-manufacturer? Have any
group law-suits been filed? Any consumer advocacy groups I should
contact? Small-claims court would not be easy, since the company is
2,000 miles away. I have written to the company at least twice (all
letters have been certified with return signatures) and called them
several times. They promised to send a copy of the shipping date,
but have not. Any help would be appreciated. thanks

- Bob Majors