Newsgroups: comp.unix.wizards Path: utzoo!utgpu!cunews!bnrgate!bwdls61!bwdla31!marmen From: marmen@bwdla31.bnr.ca (Rob Marmen 1532773) Subject: Re: need advice on IBM UNIX Message-ID: <1991Apr22.203806.28740@bwdls61.bnr.ca> Summary: Boy, Have I seen This Before!!! Sender: usenet@bwdls61.bnr.ca (Use Net) Organization: Bell-Northern Research, Ottawa, Canada References: <9944@mentor.cc.purdue.edu> <1991Apr21.170056.1773@panix.uucp> Date: Mon, 22 Apr 1991 20:38:06 GMT In article <1991Apr21.170056.1773@panix.uucp>, eravin@panix.uucp (Ed Ravin) writes: > > They build up > an elaborate support network designed for treating "defects", but it is very > difficult to speak to qualified people who can answer your questions. Instead > you get data entry people who (mis)type your question into their computer > for someone else to call you back later and have you explain your problem all > over again. Then they send you "updates" that you don't need, don't fix your > problem, and break other things on the system, but at least now you're running > "the latest level" and they're willing to talk to you again. > > The bad support wouldn't be so awful if the product worked when > you unwrapped it, but alas, it's , and they do many things their own > mysterious way often inscrutable even to the most seasoned Unix wizard. > My apologies for the hack editing job, put I couldn't resist. I agree with your comments completely, but with one small change. I've had the same problem with all major vendors (Apollo, HP, and Sun). Each is slightly different, but they all infuriat me one way or another. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- | Robert Marmen marmen@bnr.ca OR | | Bell Northern Research marmen%bnr.ca@cunyvm.cuny.edu | | (613) 763-8244 My opinions are my own, not BNRs |