Path: utzoo!telecom-request Date: Wed, 24 Apr 91 01:28 GMT From: Michael Dorrian <0003493915@mcimail.com> Newsgroups: comp.dcom.telecom Subject: Experimenting with AT&T's Account Management (Call Manager Service) Message-ID: Organization: TELECOM Digest Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 302, Message 2 of 8 Lines: 48 Last month I tested the use of Call Manager on my non-ATT presubscribed business line. On my C&P bill this month I received a breakout of the call by the account code I used as well as a summary sheet listing the number of calls, minutes and charges by account code. I had forgotten to write in about during the moderator's absence (good to have you back Pat!) until I got a call today from my local AT&T rep. Since I haven't used AT&T as my principal carrier since 1982 I was somewhat surprised, especially when she offered to stop by and review my service needs. I asked her what her records showed. " A $.21 call im March " she said. Aha! It appears that I was the only user of Call Manager that was billed by C&P instead of AT&T. The all-knowing billing computer had kicked my record out as an exception report and someone actually followed up on it. I was impressed! I explained to the rep that I was part of a secret cabal probing the ... er rather that I was part of an International users group testing the feature functions of various Long Distance vendors. The rep is still going to come by my office and discuss whatever other undocumented features there are she can offer her accounts and to try to sell me AT&T service. I'll even listen. Question: A previous poster (whose name I lost) stated that he used 10XXX access Reach Out World while not having AT&T as his primary carrier. Was it billed by the local phone company or AT&T? Michael Dorrian The RTP Group Mid Atlantic Voice: 703-243-6000 [Moderator's Note: Interesting you mention this. I also tried the Call Manager service last month on a lark, to see what would happen. My bill from Illinois Bell arrived today, and a couple of the calls are identified by account code, along with a little summary at the bottom of the page. And even though they were zero plus calls with special billing involved, they were still treated under my Reach Out America and Reach Out World plans, with appropriate discounts, etc. So far no one has called me to discuss my requirements however. But apparently there is no need to sign up in advance to use the service. Just entering 0 + ten digits + 15xx sets it up. PAT]