Path: utzoo!telecom-request
Date: Thu, 25 Apr 91 18:46:40 EDT
From: Tim Irvin <irvin@northstar.dartmouth.edu>
Newsgroups: comp.dcom.telecom
Subject: Unauthorized Repair Charges
Reply-To: irvin@northstar.dartmouth.edu
Message-ID: <telecom11.308.4@eecs.nwu.edu>
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X-Telecom-Digest: Volume 11, Issue 308, Message 4 of 6
Lines: 35

I got in a (shall be say) spirited discussion with a NET Customer
Service Rep about a Repair Charge that was on my bill this month.
With out boring y'all with the gory details of my problem.  The jist
of the conversation centered around this rep trying to scare me into
subscribing to the Inside-Wire Maintanence plan.

She told me that, hypothetically, my neighbor could call my house, get
a busy signal, and think that my line is out-of-order, then proceeds
to call Repair.  If it turns out I was simply on the phone, and a
service man is dispatched that I would be charged for this (as far as
I am concerned) unauthorized, and unrequested service call -- unless
(of course) I subscribe to their Inside-wire Plan.

Could this be right, (or legal)?  I let her know what I thought of
that, but she persisted.

After I got her off this hypothetical situation, I finally convinced
her to remove the charge I had called about (had nothing to do with
neighbors -- just poorly trained Repair Service Reps), but only after
threatening me with a PERMANENT black mark on my records indicating
that no further Repair Service charges would ever be taken off my
account, no matter what the reason.

So, I guess I shouldn't tell any of you my phone number eh??  :)
Anybody could now place a couple dozen repair calls in on my phone,
and I have to declare bankrupcy.

Well, in my rage at the end of this call, I shot a letter off to the
NH PUC, and NET with my complaints.  Who knows, I maybe even be
ignored.... :)


Tim Irvin