Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uwm.edu!linac!att!news.cs.indiana.edu!cica!travis!greg From: greg@travis.cica.indiana.edu (Gregory TRAVIS) Newsgroups: comp.sys.amiga.hardware Subject: Re: A2091 rev 6.6 ROM announcement Message-ID: Date: 27 Apr 91 03:25:26 GMT References: <8860@ucdavis.ucdavis.edu> Sender: news@cica.indiana.edu (News System) Organization: Indiana University Lines: 34 Nntp-Posting-Host: travis.cica.indiana.edu In <8860@ucdavis.ucdavis.edu> jesup@cbmvax.cbm.commodore.com (Randell Jesup) writes: >[ This should get that one guy who keeps griping about his pair ] >[ of hard drives locking up to quiet down. -Dan ] Don't know who you're referring to (could be me) but I think this statement is totally inappropriate. A lot of loyal Commodore customers have waited a long time for this. Many, like myself, have been waiting for over a year for Commodore to fix the problem. Watching our A2091s go out of warranty while the fix was always something that we "shouldn't worry about, it'll be along RSN. Trust us." We've waited through official stonewalling and comp.sys.amiga blacklisting. Commodore didn't even completely 'fess up to the problem till January of this year. What a way to treat your customers - make them feel crazy about a problem and when they ask you about it, tell them they're full of shit. We've had to put up with a lot of insecurity about who would pay for the fix and if Commodore would ever come up with a fix. From the customer's point of view, it's not such a trivial matter to desire multiple-drive support on the A2091, as was advertised. What's next, customers "griping" their machines won't boot out of the box? Shame on Commodore for the unnecessary disclaimer listed above. This was a serious problem with Commodore hardware and NOT the fault of the individual purchasers - or would Commodore rather we just refer to them as the whiners? -- Gregory R. Travis Indiana University, Bloomington IN 47405 greg@cica.indiana.edu Center for Innovative Computer Applicationls "gave' fornu, fornu fake fail" (Or something like that) - Cocteau twins