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From: jesup@cbmvax.commodore.com (Randell Jesup)
Newsgroups: comp.sys.amiga.hardware
Subject: Re: warranty servicing question
Message-ID: <20996@cbmvax.commodore.com>
Date: 27 Apr 91 06:22:18 GMT
References: <11908@jarthur.Claremont.EDU>
Reply-To: jesup@cbmvax.commodore.com (Randell Jesup)
Distribution: na
Organization: Commodore, West Chester, PA
Lines: 50

In article <11908@jarthur.Claremont.EDU> rolee@jarthur.Claremont.EDU (Profess'nal Agitator) writes:
>This is addressed primarily to the Commodore people:

	This is NOT an official answer.

>Now, it is Thursday, and the serviceman wants to charge me $45/hr x 20 hrs =
>$900, just to get a drive mounted!  He says that since I am a student, he'll
>knock off 50%, but this is after he previously told me that he wouldn't go
>over $100.

	Personally, that does seem rather excessive, since I assume all he
did was turn off reselection.  Have you asked him exactly what he did or
plans to do?

>1.  Is this problem covered under warranty?
>
>I think it should be because Commodore made a claim (in the manual) that I
>would be able to attach 7 SCSI devices to the built-in controller, and yet
>the system failed when I attempted to install one.  Each of the drives
>worked fine individually, but they refused to daisy chain.  The problem did
>not lie in either the terminator resistor packs or the SCSI id.  Remember, I
>did spend a whole weekend over this, so don't flame me for overlooking these
>possibilities.

	See my note concerning 2091's and warrantees from earlier today
(logical today, not physical).  You want rev 6.6 roms for the 2091.

>2.  Is there any specific name I can call at Commodore, either West Chester
>or their West Coast distributor?

	Perhaps you should call the main commodore number and get in touch
with the customer satisfaction people.  After all, it's their job.

>administration officials about this.  The serviceman claims that he had to
>do something about ``resetting the matrix'' and all sorts of other things to

	What's a "matrix"?

>the motherboard, and that these adjustments are not covered by the
>warranty.  That sounds like a load of bull to me.  I have owned the computer

	No official comment.

-- 
Randell Jesup, Keeper of AmigaDos, Commodore Engineering.
{uunet|rutgers}!cbmvax!jesup, jesup@cbmvax.commodore.com  BIX: rjesup  
Disclaimer: Nothing I say is anything other than my personal opinion.
Thus spake the Master Ninjei: "To program a million-line operating system
is easy, to change a man's temperament is more difficult."
(From "The Zen of Programming")  ;-)