Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!elroy.jpl.nasa.gov!decwrl!public!valentin
From: valentin@public.BTR.COM (Valentin Pepelea)
Newsgroups: comp.sys.amiga.hardware
Subject: Re: warranty servicing question
Message-ID: <2578@public.BTR.COM>
Date: 27 Apr 91 08:13:48 GMT
References: <11908@jarthur.Claremont.EDU>
Distribution: na
Organization: BTR Communications, Mtn. View, CA
Lines: 31

In article <11908@jarthur.Claremont.EDU> rolee@jarthur.Claremont.EDU
(Profess'nal Agitator) writes:
>
>Now, it is Thursday, and the serviceman wants to charge me $45/hr x 20 hrs =
>$900, just to get a drive mounted!  He says that since I am a student, he'll
>knock off 50%, but this is after he previously told me that he wouldn't go
>over $100.

This is utter nonsense! He had no right to spend more time/money on the
problem than he limited himself to. Furthermore, it is ridiculous to charge
two to three times more the cost of a new drive, or five times more than the
cost of a working controller, just to make your drive work. If he had given you
an estimate of $100, then parhaps he may charge you as much as 20% over that
initial estimate. I suggest you offer him $100, and take him to court if he
refuses to return your Amiga. Make sure you follow standard politeness
procedures though, first make your demand in writing, so that you may prove
in court that you exhausted all other steps before dragging the dweeb into
court.

But before that, ask him to give you a detailed written technical description
of the initial problem, as well as all steps that he took to solve it. Then
have it analyzed by a technically knowlegable friend. Perhaps you could even
post it to this newsgroup. We want to hear what this noble technician has to
say.

Valentin
-- 
"An operating system without virtual memory      Name:      Valentin Pepelea
 is an operating system without virtue."         Phone:     (408) 985-1700
                                                 Usenet:    mips!btr!valentin
                     - Ancient Inca Proverb      Internet:  valentin@btr.com