Path: utzoo!utgpu!news-server.csri.toronto.edu!bonnie.concordia.ca!uunet!zaphod.mps.ohio-state.edu!uwm.edu!rutgers!cbmvax!jesup From: jesup@cbmvax.commodore.com (Randell Jesup) Newsgroups: comp.sys.amiga.hardware Subject: Re: A2091 rev 6.6 ROM announcement Message-ID: <21007@cbmvax.commodore.com> Date: 27 Apr 91 23:14:03 GMT References: <8860@ucdavis.ucdavis.edu> Reply-To: jesup@cbmvax.commodore.com (Randell Jesup) Organization: Commodore, West Chester, PA Lines: 39 In article greg@travis.cica.indiana.edu (Gregory TRAVIS) writes: >In <8860@ucdavis.ucdavis.edu> jesup@cbmvax.cbm.commodore.com (Randell Jesup) writes: > >>[ This should get that one guy who keeps griping about his pair ] >>[ of hard drives locking up to quiet down. -Dan ] I don't think it's appropriate for me to respond to most of this message, other than to say that there is a difference between Commodore and service centers/dealers, and that the problem and (I think) status of warranty issues have been disseminated for far longer than was mentioned. Don't blame Commodore because we don't make public statements on the net - our lawyers don't let us except in unusual cases (and only with 10 dozen signatures). If someone has a problem that is not being resolved by their local dealer and/or service center, I would strongly advise that they write a letter (snail-mail) to the department of Customer Satisfaction here at Commodore - helping out people is what they get paid to do, and I've seen them go to considerable lengths on occasion to do so. If you do write a letter, remember that politeness, facts, and a straightforward, reasonable approach always works better than flaming, contrary to what most people on the net seem to think from their actions. 1/2 :-) >Shame on Commodore for the unnecessary disclaimer listed above. This was >a serious problem with Commodore hardware and NOT the fault of the individual >purchasers - or would Commodore rather we just refer to them as >the whiners? NOTE: I did _not_ write that, it was added by the c.s.a.announce moderator. #include -- Randell Jesup, Keeper of AmigaDos, Commodore Engineering. {uunet|rutgers}!cbmvax!jesup, jesup@cbmvax.commodore.com BIX: rjesup Disclaimer: Nothing I say is anything other than my personal opinion. Thus spake the Master Ninjei: "To program a million-line operating system is easy, to change a man's temperament is more difficult." (From "The Zen of Programming") ;-)