Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!ucla-cs!ucla-se!watson!weiss
From: weiss@watson.seas.ucla.edu (Michael Weiss)
Newsgroups: comp.sys.mac.misc
Subject: Re: Mail Order horror/hero stories
Keywords: see above
Message-ID: <2535@lee.SEAS.UCLA.EDU>
Date: 24 Apr 91 23:46:11 GMT
References: <1991Apr24.193220.19013@milton.u.washington.edu>
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Organization: SEASnet, University of California, Los Angeles
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In article <1991Apr24.193220.19013@milton.u.washington.edu> picard@milton.u.washington.edu (Mary Stumpel) writes:
>
>     Does anyone out there have any mail order horror stories that they
>     On the flip side, I'd also like to hear mail order hero stories - 

I've got a mediocre story, I guess.  I've dealt with MacConnection and
MacWarehouse.  Both are excellent in terms of giving the customer what he/she
wants, and they send out their products quickly by next-day.  They do not
have much knowledge about the requirements of their products, however, in the
sales department, and unless you have bought something from them (i.e. SIMMs)
they don't connect you with tech support.  As another plus, their tech support
IS excellent.  They will stay on as long as you need to solve your problems.

In general, if you have a choice, MacConnection is almost always $3 less than
MacWarehouse, and now MacConnection has 24hour ordering.  MacWarehouse has a
slightly larger selection, so I go to MacConnection first, and then to
MacWarehouse if MacConnection doesn't have it.

Also, both have excellent return policies, and are extremely courteous about
returns.