Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!pacific.mps.ohio-state.edu!linac!att!cbnewse!tyc
From: tyc@cbnewse.att.com (felix.a.lugo)
Newsgroups: comp.sys.next
Subject: Pissed at NeXT, Inc.
Keywords: pissed, pissed, and pissed
Message-ID: <1991Apr24.225451.12660@cbnewse.att.com>
Date: 24 Apr 91 22:54:51 GMT
Organization: AT&T Bell Laboratories
Lines: 51


	Do people at NeXT, Inc. actually care about NeXT's future?  If so,
	why do they show such lack of interest towards their customers?

	On January 10th I ordered the 2.0 Tech Docs directly from NeXT, Inc.
	(where else, huh?)  Yesterday, April 23, I came across an article by
	Jess Anderson where he stated that he had received the 2.0 docs which
	he ordered on January 18.  I called NeXT, Inc. and spoke to a woman
	in order management about my order.  She informed me that I would
	receive my order on the first week of June from my position on the
	delivery list.  I then told her about Jess Anderson (actually I didn't
	give out his name.)  She went on to tell me that maybe he had been on
	the list before the 18th (that everyone that purchased the 1.0 docs
	were put on the list automatically).  Yeah, right!!  Does this mean
	that everyone who ordered 1.0 will get 2.0 for FREE???!!!!!  What a
	bunch of bull!  This was the third time I'd called querying about the
	status of my order.  The first time they told me I would receive the
	docs the last week of May; the second time it was "some time in
	April". Now, "the first week of June" (I wonder if she referred to
	1991 or 1992?)  Why don't they make up their minds?  I want the docs
	I ordered and paid for!!!!!!!!!

	There's more ...

	On March 14 I sent in a Registered Developer application using 
	certified USMail.  I received the RR post-marked March 18.  I thought
	GREAT, I should be registered in no time (I had heard that the turn-
	around time was one week).  Friday I called Susan Peterson (from the
	Developer Marketing group) and she had no record of my registration
	form.  SHIT!  I hung-up and then thought that I could get an electronic
	copy of the form that I could fill and send through e-mail.  I
	immediately called her up again but she wasn't there so I left a
	message.  She never returned the call.  I tried several times on
	Monday (I left five messages).  Still no answer!  I suppose NeXT, Inc.
	didn't want my company to become involved with theirs?  Their loss,
	I thought; I'll take my business somewhere else!

	Sorry for the bandwidth, but I had to say something!  I believe that
	the NeXT has a lot of potential, but if NeXT, Inc. keeps up this
	"please wait" attitude, they're not going to get very far.  I hope
	I'm wrong!  I love my NeXT and want to see it grow old!!!!!!!

===============================================================================
			       Felix A. Lugo
		       T.Y.C. Computer, Inc., Lisle, IL

		         E-MAIL: (NeXT-Mail preffered)
			     Felix_A_Lugo@ATT.COM
			     coco@ihcoco.att.com
			     coco@ihtyc.att.com
===============================================================================