Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!uakari.primate.wisc.edu!zazen!dogie!anderson
From: anderson@dogie.macc.wisc.edu (Jess Anderson)
Newsgroups: comp.sys.next
Subject: Re: Pissed at NeXT, Inc.
Keywords: pissed, pissed, and pissed
Message-ID: <1991Apr25.003518.3830@macc.wisc.edu>
Date: 25 Apr 91 00:35:18 GMT
References: <1991Apr24.225451.12660@cbnewse.att.com>
Sender: news@macc.wisc.edu (USENET News System)
Organization: Madison Academic Computing Center, UW-Madison
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In article <1991Apr24.225451.12660@cbnewse.att.com> tyc@cbnewse.att.com (felix.a.lugo) writes:

I think he has a pretty legitimate complaint, or rather a
couple of them.  NeXT, are you listening?

>Do people at NeXT, Inc. actually care about NeXT's future?  If so,
>why do they show such lack of interest towards their customers?

>On January 10th I ordered the 2.0 Tech Docs directly from NeXT, Inc.
>(where else, huh?)  Yesterday, April 23, I came across an article by
>Jess Anderson where he stated that he had received the 2.0 docs which
>he ordered on January 18.  I called NeXT, Inc. and spoke to a woman
>in order management about my order.  She informed me that I would
>receive my order on the first week of June from my position on the
>delivery list.  I then told her about Jess Anderson (actually I didn't
>give out his name.)  She went on to tell me that maybe he had been on
>the list before the 18th (that everyone that purchased the 1.0 docs
>were put on the list automatically).  Yeah, right!!  Does this mean
>that everyone who ordered 1.0 will get 2.0 for FREE???!!!!!  What a
>bunch of bull!  This was the third time I'd called querying about the
>status of my order.  The first time they told me I would receive the
>docs the last week of May; the second time it was "some time in
>April". Now, "the first week of June" (I wonder if she referred to
>1991 or 1992?)  Why don't they make up their minds?  I want the docs
>I ordered and paid for!!!!!!!!!

Here's the facts.  I did not have 1.0 docs (I bought my cube from
the BLand fire sale).  The date on my requisition workup sheet
was 1/18/91, but it had to be processed by the business office
in my department, then it went to our in-house computer dealer,
who customarily batch their orders.  Thus I do not know when my
order for tech docs actually reached NeXT, but it must have been
well into February.  However that was, they were most definitely
*not* free!

Against that, I expect not all customers are equal, and since
we are resellers, maybe we get a little more attention than
an individual person.  One might not approve of that, but it is
a common enough business practice that one ought not to be
surprised.

From my previous experiences, I still think NeXT is probably
trying, but clearly they have quite massively screwed up in
your case, especially about the Registered Developer stuff.
Not returning calls just does *not* make it in a well-run
business.

<> Never cut what you can untie. -- Joseph Joubert
--
Jess Anderson <> Madison Academic Computing Center <> University of Wisconsin
Internet: anderson@macc.wisc.edu <-best, UUCP:{}!uwvax!macc.wisc.edu!anderson
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