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From: citdem@UAVAX0.CCIT.ARIZONA.EDU
Newsgroups: comp.sys.next
Subject: 040+2.0-2.88=???
Message-ID: <00947A6C.16166480@UAVAX0.CCIT.ARIZONA.EDU>
Date: 25 Apr 91 02:55:19 GMT
Reply-To: citdem@UAVAX0.CCIT.ARIZONA.EDU
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Organization: University of Arizona
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Some folks who ordered the Cube got the 040 board, SR2.0 and the 2.88 PLI
drive free.  I am one of those.  Or at least I am supposed to be.  I got
my 040 board 8 weeks ago.  My Improv + T-shirt 1 week ago.  But I've heard
absolutely nothing about the PLI drive.  I saw some folks got postcards
from NeXTConnection a while back.  But not me, not yet.  I'm curious.  Am
I alone or are any of you still waiting on your PLI drive?

As an aside, I really cannot fathom how NeXT conducts business.  The net
effect, IMHO, demonstrates an environment where confusion and disorganization
prevail.  I think anyone who deals with a new (?) company has to be patient
and deal with delays, errors, etc.  But why does NeXT make the decisions it
does?  If NeXT says (in October) that they are going to give me a free drive,
then why wasn't it delivered with the 040 board?  Why make me (us) wait?  If
SR2.0 is buggy, why charge us for no-new-features (or maybe even-less-
features, if you use PostScript) bug-fixing SR2.1?  Why is NeXT so QUIET?
NeXT, I think needs to think of NeXT owners as an extended-family marketing
force and make some attempts to keep us happy.  WE meet more potential
customers every day than paid NeXT salesfolks do in a week.  If we grump,
NeXT loses.  If we're happy, others wonder why and investigate.  We use
NeXTs and NeXT uses us.  Symbiosis.  It works.

D. McCollam  (citdem@uavax0.ccit.arizona.edu)
(I have to use a VAX for e-mail; so only ASCII responses are legible.)