Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!samsung!crackers!cpoint
From: wernick@cpoint (Rich Wernick)
Newsgroups: comp.unix.msdos
Subject: Needed Database
Message-ID: <12009@cpoint.clearpoint.com>
Date: 24 Apr 91 13:23:28 GMT
Sender: wernick@cpoint.clearpoint.com
Distribution: na
Organization: Clearpoint Research Corp., Hopkinton Mass.
Lines: 26




I am looking for a database that can be used for a customer support
enviornment that has some, if not all of the following features:


-On line Call Processing
-Customer History
-Easy Access
-Easy Modification
-Hot customer issues
-Q/A analysis
-Report Generator
-The Generation of RMA numbers (Return Merchandise Authorization)
-General Information
-Product History

The platforms needed are: DOS, Ultrix, VMS, SUN OS

Any information leading to this database would be greatly appreciated
Thanks in Advance

Richard Wernick
Clearpoint Research Corporation
wernick@venus.clearpoint.com