Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!samsung!nstar!larry
From: larry@nstar.rn.com (Larry Snyder)
Newsgroups: comp.unix.sysv386
Subject: Re: Buying UNIX for a clone
Message-ID: <1991Apr28.130239.2062@nstar.rn.com>
Date: 28 Apr 91 13:02:39 GMT
References: <15283@life.ai.mit.edu> <1991Apr27.180658.18160@techbook.com> <1991Apr28.022947.24970@nstar.rn.com> <1991Apr28.043309.4137@unixland.uucp>
Organization: NSTAR, Indiana's LARGEST BBS 219-289-0287/317-251-7391
Lines: 31

bill@unixland.uucp (Bill Heiser) writes:

>In article <1991Apr28.022947.24970@nstar.rn.com> larry@nstar.rn.com (Larry Snyder) writes:

>>In regards to ESIX,
>>I have heard stories of long waits getting to tech support, and getting
>>support folks who don't know the answers and don't return phone calls.

>Funny, I've heard the SAME thing regarding ISC :-)

Oh, I'm not saying the "grass is greener" with ISC.  I tried calling
Multiuser Systems (or whatever they call themselves these days - the 
ISC distributor in Hollis, NH) and their support was the pits.

If I wanted support for ISC - I would sign up with ISC directly 
(I'm not saying they are any better than the outfit in Hollis - since
I haven't delt with them.)

On the other hand, I have called Dell and talked to the engineers
doing the work.  There support is quite good, and my call's aren't
filtered through others.

Also, the net here is an excellent way for technical support since
many of us have been through situations and installation problems
that are of use to others.    

-- 
      Larry Snyder, NSTAR Public Access Unix 219-289-0287/317-251-7391
                         HST/PEP/V.32/v.32bis/v.42bis 
                        regional UUCP mapping coordinator 
               {larry@nstar.rn.com, ..!uunet!nstar.rn.com!larry}