Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!rphroy!teemc!sycom!rkushner From: rkushner@sycom.UUCP (Ronald Kushner) Newsgroups: comp.sys.amiga.hardware Subject: Re: A2091 rev 6.6 ROM announcement Message-ID: Date: 27 Apr 91 18:49:07 GMT References: <8860@ucdavis.ucdavis.edu> Organization: Life In Hell BBS, Sterling Heights, MI Lines: 45 I generally don't followup or post often, but this last message from Greg Travis really ticked me off... I have been a Commodore A2091 (rev 4.0 modified) owner for over a year, and when hooking up two drives I discovered lockups..A call to a very trusted dealer in the Detroit area(Michigan Software) confirmed I was not doing anything wrong, Commodore had a service bulletin out in April '90 about the Western Digital 'A' chip having a problem with multiple hard drives being accessed at the same time..This was July '90 I found this out..(September I bought a GVP Series II, and it didn't work properly with 2 drives either, it would send the heads out of range on my ST-296NPR! CRUNCH! OUCH! R/W ERROR! Try running a BBS and UUCP this this problem!) Saying that they ignore the problem, means that you never really contacted a good service center that would go through their service bulletins and look for any reference to the problem....IF they really ignored the problem, there would NEVER be a fix, would there? It was WELL known by Commodore, they are the ones that made the service bulletin saying 'We swapped the WD chip and are currently testing...' and 'A service bulletin will be released in the future with a solution for this problem.' Why should someone have to come on this net and tell you that you got a problem? You knew about the problem, and if you would have contacted a service center they would have found an answer for you...Maybe any answer given on the net were suggestions to get you by until corrective measures were avaiable. Like now I have a A2232 board that doesn't send hardware breaks, contacted another computer store and they called Commodore, and then Commodore confirmed it was a problem with the board and that service bulletins will be released when a fix is found. You see be bellyaching about it? I can't UUCP off my 2232 board because I can't send breaks, and its delayed my purchase of a Telebit T2500, but I will be patient and give them time to make sure the problems are corrected... What I am saying, no one is perfect, and if you give them a chance to work, they will take care of you...Remember, Commodore WANTS your business, and allmost all their sales are from word of mouth. Ron -- Ronald Kushner Life in Hell BBS +1 (313) 939-6666 P.O. Box 353 14400 USR HST V.42 & V.42bis Sterling Heights, MI 48311-0353 Complete Amiga Support UUCP: uunet!umich!vela!sycom!rkushner (We are not satanic, just NUTS!)