Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uwm.edu!linac!att!news.cs.indiana.edu!cica!ogre!greg From: greg@ogre.cica.indiana.edu (Gregory TRAVIS) Newsgroups: comp.sys.amiga.hardware Subject: Re: A2091 rev 6.6 ROM announcement Message-ID: <1991Apr29.230931.4102@cica.indiana.edu> Date: 29 Apr 91 23:09:31 GMT References: <8860@ucdavis.ucdavis.edu> <21007@cbmvax.commodore.com> Sender: news@cica.indiana.edu (News System) Organization: Indiana University Lines: 62 Nntp-Posting-Host: ogre.cica.indiana.edu Apologies are in order to Randell - since I read the announcement in comp.sys.amiga.hardware, I assumed "Dan" was a colleague of Randell's. It appeared the submission was included explicitly by Randell. I don't read comp.sys.amiga.announce. Ben Mesander writes: > Apparrently due to a bug in the LSI, it's not such a trivial matter to > implement multiple drive support on the A2091 *either*. It's a lot more > trivial to "desire" something than to implement something. That's not germane to the long standing problem of multiple-drives on the A2091. The unit was adertised in such a way as to make one believe that it was capable of handling multiple SCSI drives, which pre-6.6ROMS is was not. The complexity of a particular implementation is not a direct customer responsibility, so don't blame me for how "hard" it is to do. The contract implicitly specifies that for a given amount of capital Commodore will supply a SCSI-compliant disk controller with multiple drive support. Else we have recourse to the warranty. This is not an unreasonable request and it's one sucessfully accomplished by countless vendors before Commodore's attempt. My warranty expired two months ago, long before this announcement. Randell writes: > If someone has a problem that is not being resolved by their local >dealer and/or service center, I would strongly advise that they write >a letter (snail-mail) to the department of Customer Satisfaction here at >Commodore - helping out people is what they get paid to do, and I've seen >them go to considerable lengths on occasion to do so. If you do write a >letter, remember that politeness, facts, and a straightforward, reasonable >approach always works better than flaming, contrary to what most people on >the net seem to think from their actions. 1/2 :-) Good advice, but it didn't work in my case. I visited dealers/service centers from the Midwest and New York. As of two months ago none of them knew anything, except some did know there was a problem with the A2091. I also called and wrote Commodore without success. How hard to you expect the average Amiga owner to work to try and find the solution to the problem? Ronald Kushner writes: > Why should someone have to come on this net and tell you that you got a >problem? You knew about the problem, and if you would have contacted a service >center they would have found an answer for you...Maybe any answer given on the >net were suggestions to get you by until corrective measures were avaiable. I contacted several service centers, none of which knew of the problem. You're very lucky to have such an uber-dealer because, believe me, they're rare. I knew about the problem, but it was denied by a lot of people for a long time. It's easy to say what one should've done, given an ideal case and a benevolent service organization. And perfect communication between all levels of the company. And then to detail how the problem will be perfectly resolved. But it didn't happen this time. -- Gregory R. Travis Indiana University, Bloomington IN 47405 greg@cica.indiana.edu Center for Innovative Computer Applicationls "gave' fornu, fornu fake fail" (Or something like that) - Cocteau twins