Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!dali.cs.montana.edu!uakari.primate.wisc.edu!zaphod.mps.ohio-state.edu!pacific.mps.ohio-state.edu!linac!att!att!fang!tarpit!tous!bilver!jwt!john
From: john@jwt.UUCP (John Temples)
Newsgroups: comp.unix.sysv386
Subject: Re: Buying UNIX for a clone
Message-ID: <1991Apr28.144531.25619@jwt.UUCP>
Date: 28 Apr 91 14:45:31 GMT
References: <15283@life.ai.mit.edu> <1991Apr27.180658.18160@techbook.com> <1991Apr28.022947.24970@nstar.rn.com>
Organization: Private System -- Orlando, FL
Lines: 15

In article <1991Apr28.022947.24970@nstar.rn.com> larry@nstar.rn.com (Larry Snyder) writes:
>In regards to ESIX,
I have heard stories of long waits getting to tech support

A tech support person has always answered my calls on the second ring.
I've probably called them four or five times in the last four months.

>and getting
>support folks who don't know the answers and don't return phone calls.

The one time someone wasn't able to resolve my problem on the spot, I got
a fax back with the answer a few hours later.  Unfortunately, the
answer was, "that's a known bug with no scheduled fix..."
-- 
John W. Temples -- john@jwt.UUCP (uunet!jwt!john)