Path: utzoo!telecom-request Date: 7 May 91 04:07:36 GMT From: Gordon Burditt Newsgroups: comp.dcom.telecom Subject: AOS Regulation Message-ID: Organization: Gordon Burditt Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 340, Message 8 of 13 Lines: 24 From a Southwestern Bell bill insert (capitalization mine; theirs was all caps): A new law that protects your rights as a telephone customer was recently signed by President Bush. The "Telephone Operator Consumer Services Improvement Act" is the Federal Government's response to customer complaints about the practices of some companies that provide operator services. For example, this law ensures that the company handling an operator-assisted, long-distance call is identified twice before a customer incurs any charges. Previously, there was no Federal law requiring identification of the company. When you dial a Southwestern Bell telephone operator to place a long-distance call, you may hear a mechanized voice state the company name. An operator will then come on the line to assist you. Gordon L. Burditt sneaky.lonestar.org!gordon