Path: utzoo!telecom-request Date: Tue, 7 May 91 08:32:26 GMT From: Amanda Walker Newsgroups: comp.dcom.telecom Subject: Re: GEnie Management Acting a la Prodigy Management? Message-ID: Organization: Visix Software Inc., Reston, VA Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 340, Message 9 of 13 Lines: 50 In article jimb@silvlis.com (Jim Budler) writes: > I don't think you can say she doesn't understand "how courtesy applies > to public communication". Well, I was very ... underwhelmed with how she presented herself on GEnie during most of this brouhaha. Granted, I only became aware of it at the end of March, and went and read stuff retroactively, but to be quite honest, it left with with the desire to avoid interacting with her on any basis. Maybe this is a snap judgement on my part, but it is one based on her own actions. > GEnie management said "shut up or we'll pull your account, too", > undoubtedly to make the ex-Prodigy folk feel at home. Well, I didn't see it that way, although Bill Louden did have an outburst that was pretty unprofessional. I think he was provoked, but I agree that he acted inappropriately. > I like GEnie, but also don't think she cried wolf. I think she had a > dispute with a sysop, and neither person involved knew how to take it > off-line and resolve it properly. This I certainly agree with. > The boss got dragged in, and then he didn't know how to handle it > properly, either. This is really a case of interperson dispute. No argument here. > The fact that one person was a person of authority, and his boss backed > him, made it a national issue. I think it was aggravated by many of the people who got involved, and turned a private dispute into a public crusade. Luckily, it seems to have pretty much died down without having caused any real damage. > At this point GEnie's "boss" GE Information Services has stepped in > and replaced Bill Louden as General Manager, while denying it is due > to this. Chuckle. I guess Bill just wanted a change of scenery. I have to admit he was not an optimal choice for dealing with irate users :). Amanda Walker amanda@visix.com Visix Software Inc. ...!uunet!visix!amanda