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From: ternlund@mozart.cs.colostate.edu (John Ternlund)
Newsgroups: comp.sys.apple2
Subject: CDA problems
Message-ID: <14771@ccncsu.ColoState.EDU>
Date: 7 May 91 19:46:29 GMT
Sender: news@ccncsu.ColoState.EDU
Organization: Colorado State University
Lines: 41
Originator: ternlund@mozart


Andy Tefft writes:

> CDA has NOT yet credited my credit card. They have 30 days from
> the day I cancelled to make the credit; this would be May 15. The
> credit *should* have gone through on the day I cancelled!
> I have 60 days from the mailing of the bill which showed CDA's
> charge to dispute the charge in writing, which would be June 2.
> I sent in the dispute last week.
> Then there is their attitude when I wanted a credit. They would
> NOT do this, but instead wanted me to let the charge ride on my
> credit card bill, and send them a copy of the statement after
> I paid and they would reimburse me for the interest. The credit
> card company agreed that this would be a stupid thing for me to
> do, and that if they would not give me the credit then I should
> dispute the charge in writing and they'd take care of it. They
> suggested that I tell them to cancel the transaction and re-bill
> it, but I decided just to cancel the order entirely.

  I ordered something from CDA computer sales, and had a VERY similar
problem. The product I recieved and returned was defective, and
looked as if it had already been sent back by another unsatisfied
customer. I gave the company many, many phone calls about crediting
my account back, and was told MANY times I had recieved the credit--
and it would show up in a few billing statements.  Well, to my
knowledge they never did or would have gave me any credit if I had
not spoken with my credit card deparment and had them work it out.
My recommendation to other customers ordering from this company is to
watch out.  Andy, you are NOT the only one they *messed up* on.
I am a student, and don't have money to burn, so I am very careful
with my money. I almost lost a lot ordering from this company.  Luckily,
I have a good bank, and have had no problems in the past with my
credit, or mail order companies.

  Can anyone recommend some of the GOOD Apple II mail ordering companies
which are still around today?
-- 
                  
                 John Ternlund / Colorado State University
                          Junior - Computer Science
                  Reply: ternlund@mozart.cs.colostate.edu