Newsgroups: comp.unix.aix
Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!wuarchive!m.cs.uiuc.edu!ibma0.cs.uiuc.edu!ux1.cso.uiuc.edu!resnick
From: resnick@cogsci.uiuc.edu (Pete Resnick)
Subject: Re: Austin Phone Support is to Change!
Message-ID: <1991Apr30.094035.28060@ux1.cso.uiuc.edu>
Keywords: austin, aix3.?, rs/6000, software, support
Sender: usenet@ux1.cso.uiuc.edu (News)
Organization: University of Illinois at Urbana
References: <10934@hub.ucsb.edu>
Distribution: comp
Date: Tue, 30 Apr 1991 09:40:35 GMT
Lines: 26

raj@pollux.geog.ucsb.edu (Richard A Johnson) writes:

>   In the past, when a Customer would call with a printer prob-
>   lem, he might not reach the person who has in-depth knowledge
>   of printers. We have established that we can much better serve
>   the Customer by quickly determining in which of the following
>   areas the Customer is having trouble:

>     Commands,  Printers, Graphics, Languages, Kernel,
>     Communications-TCPIP/NFS, Communications-SNA, or
>     Communications-Async

>   and then routing the call to the specialists who handle only
>   those types of problems.

Nice job! I'm glad to see that the uppity-ups in the company do
take our comments seriously. Not that this helps us poor RT folks,
:-( but it is nice to see. Kudos to whoever's idea this was!

pr
--
Pete Resnick             (...so what is a mojo, and why would one be rising?)
Graduate assistant - Philosophy Department, Gregory Hall, UIUC
System manager - Cognitive Science Group, Beckman Institute, UIUC
Internet/ARPAnet/EDUnet  : resnick@cogsci.uiuc.edu
BITNET (if no other way) : FREE0285@UIUCVMD