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From: scott@prism.gatech.EDU (Scott Holt)
Newsgroups: comp.unix.aix
Subject: Re: Update 3005
Message-ID: <28447@hydra.gatech.EDU>
Date: 8 May 91 13:06:53 GMT
References: <91122.124713CALT@SLACVM.SLAC.STANFORD.EDU> <1418@cameron.egr.duke.edu> <1991May6.185216.23421@nmt.edu> <2826DF67.4178@tct.com>
Organization: Georgia Institute of Technology
Lines: 39

In article <2826DF67.4178@tct.com> chip@tct.com (Chip Salzenberg) writes:
>I called IBM Support yesterday.  I have 3005 today.
>
>If you didn't get it, and you want it, *ask*.

This is true - defect support will usually get you the update overnight.
However, at least with the 3003 update, the package was different from
what was FINALLY autoshipped to me. Both the instructions and media were
different - what defect support send me did not include the new boot
disks which have the updatep I need (so that I don't have to buy a new
disk) or the supplemental update diskettes. In addition, it took them
two tries to get it to me on the right media. Just when I was about to
explode and light into someone real good, our autoshipped 3003 updates
appeared - 3 weeks after the published completion date.

The published completion date for autoship on the original 3.1.5 announcement
was April 26th. Well, that has long since passed. One of our users has 
called defect support and gotten the tapes - but we have about 30+ 
systems in various departments (and with various administrators). 
If autoshippment worked right, things would be alot easier for us and I
am sure that defect support could spend more time helping to solve problems
and less doing the job of media distribution.

I know this sounds real critical, but I have to say that this is one of
the few things I don't like about IBM. I think (hope) most of it will
get fixed as the RS6000 product line and its support structures mature.
I do have one suggestion, however, for the folks who make these releases:
SLOW DOWN. We got our machines in October 90...since then there have
been 3 cumulative updates and 2 supplemental updates. Each time I 
get the last of our machines updated (I personally have 5 to take care
of), its time for another update. Yes, I have ignored some updates just
to keep my sanity, but I don't like to do this.

- Scott
-- 
This is my signature. There are many like it, but this one is mine.
Scott Holt                 		Internet: scott@prism.gatech.edu
Georgia Tech 				UUCP: ..!gatech!prism!scott
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