Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!wuarchive!uunet!sco!paulz
From: paulz@sco.COM (W. Paul Zola)
Newsgroups: comp.unix.sysv386
Subject: Re: Buying UNIX for a clone
Summary: SCO support is cheaper and more comprehensive than you thought
Message-ID: <16685@scorn.sco.COM>
Date: 7 May 91 02:11:27 GMT
References: <1991Apr28.225907.10568@nstar.rn.com> <1991Apr29.213326.17554@unixland.uucp> <1991Apr30.172955.11199@nstar.rn.com>
Sender: news@sco.COM
Organization: The Santa Cruz Operation, Inc.
Lines: 46
Bcc: shot, paulz


In article <1991Apr30.172955.11199@nstar.rn.com> larry@nstar.rn.com (Larry Snyder) writes:
[discussion of Support costs deleted]

}
}that's cheap - both ISC and SCO are well above $1200
}
}>That doesn't sound too bad, though, for companies.  Does the $500 per
}>year include free patches (as required to fix problems) and unlimited
}>telephone support?
}
}yes - with Dell, but no on the others - which limit you to X number
}of calls

I can't speak for ISC, of course, but this information is incorrect
for SCO Support.  

1) SCO Support offers a variety of support packages, the cheapest of
which costs about $100/yr.   $1200/yr sounds about right for our 
highest level of support (1 hour turnaround, guaranteed escalation to
Engineering, etc.).  Most people - certainly all owners of home 
machines - don't need this level of support, which was designed for
VARs and large resellers.  I believe our "standard" support package
costs about $500/yr.  (Don't quote me on this - I've never even seen
a price list!)

2) All SCO Support packages are "unlimited calls" - you can call in 
as many times as you like for as many problems as you have with your
particular supported product.

}
}-- 
}      Larry Snyder, NSTAR Public Access Unix 219-289-0287/317-251-7391
}                         HST/PEP/V.32/v.32bis/v.42bis 
}                        regional UUCP mapping coordinator 
}               {larry@nstar.rn.com, ..!uunet!nstar.rn.com!larry}


By all means, examine every '386 *NIX vendor.  Just be sure to make
your decision based on accurate information about costs and services.

-
Paul Zola			Support Technical Lead, Operating System
				paulz@sco.COM 
Gotta tend the earth if you want a rose.  - Emily Saliers
    DISCLAIMER: I speak for myself, and not for SCO.