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From: rtb89@cbnewse.att.com (roy.t.bradstrum)
Newsgroups: comp.windows.ms,comp.os.os2
Subject: Re: Read this before buying OS/2
Summary: IBM STINKS FIRE BAD
Keywords: IBM GOOD, FIRE BAD
Message-ID: <1991May13.123958.17376@cbnewse.att.com>
Date: 13 May 91 12:39:58 GMT
Article-I.D.: cbnewse.1991May13.123958.17376
References: <1991May9.160203.3669@cbnewse.att.com> <1991May11.031105.4689@gibdo.engr.washington.edu>
Followup-To: poster
Organization: AT&T Bell Laboratories
Lines: 46

In article <1991May11.031105.4689@gibdo.engr.washington.edu>, slh@gibdo.engr.washington.edu writes:
> In article <1991May9.160203.3669@cbnewse.att.com> rtb89@cbnewse.att.com (roy.t.bradstrum) writes:
> |
> |Think twice about buying OS/2 or any Software product from IBM.
> |
> |Here is my personal experience in dealing with IBM, their
> |software update program and their customer complaint department.
> |
> [stuff]
> 	Well it looks like you had some problems, but:
> 	who was your original dealer (1.1) that you didn't get the upgrade
> 		through
> 	was the cost of update to 1.2 because you were late in applying?
> 	you did get 1.21 w/o even asking
> 	the problem with w/1.3 is your dealer's and/or your fault, not IBM's
> 		if you believe your dealer screwed-up you should be on
> 		their case
> 		although certainly you should (as you did) contact IBM,
> 		to try to get the update and let them know what screw-up's
> 		your ComputerLand is.
> 	IBM has been giving free updates to both the os and sdk
> 		since 1.1 (and will probably include 2.0),
> 		I think that's pretty damn good.

One of my original points is that I was not notified by IBM
of the available upgrade. Anyone that is a registered owner
of a Borland or Microsoft product will know what I am talking about.
When an update is available from them they yell it at you,
they scream it at you. If the upgrade is free, why not just
mail it out to all registered users. Why keep it secret
and put a time limit on it. Has anyone ever been notified
of availble free upgrades (from any company) from any dealer? I haven't.

And don't forget my other point is that IBM customer relations are so bad.
It has been nearly two weeks since my original call
and I have yet to hear from them even though I was promised
a 48 hour turn around.

If it is the dealers fault let IBM tell me that and why.
If it can be proven that Computerland truly dropped the ball
maybe I can get some satisfaction from them.

I am not able to read IBMs mind. If something is availble
I have to be told about it in order to act.

I think IBM is pretty damn bad.