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From: gt7801a@prism.gatech.EDU (Jason Wright)
Newsgroups: comp.os.os2.misc
Subject: Re: IBM OS/2 1.3 pricing (I can't buy OS/2)
Message-ID: <28702@hydra.gatech.EDU>
Date: 10 May 91 20:49:53 GMT
References: <1991May9.161843.9689@watson.ibm.com> <28648@hydra.gatech.EDU> <xr0gyj-@rpi.edu> <1991May10.192514.20884@colorado.edu>
Organization: Georgia Institute of Technology
Lines: 43

bradleyt@spot.Colorado.EDU (Todd Bradley) writes:

>I understand how you feel and agree completely.  On the other
>hand, from what I've heard of people trying to deal with IBM
>directly, they aren't any more helpful than the uninformed
>retailers.  I hope somebody at IBM is listening, too (though
>it's probably too much to ask for them to care).
>-------------------------------------------------------------
>| bradleyt@spot.Colorado.EDU    | (303) 443-6317 home		|
>| BRADLEY_T@CUBLDR.COLORADO.EDU | (303) 492-5826 office	|
>-------------------------------------------------------------
Whenever I deal directly with IBM, I do so via mail, and I have
had no problems.  There is a chance, though, that on the phone
you will not awaken the brightest guy/girl.  As a result you will
either have to wait for the smart one or get no help at all.

I cannot speak for IBM, but it appears to me that most of the
problem lies in the dealers.  When I bought my OS/2 1.3, I did
so through MR. MICRO...none were in stock, but they did order
1.3 SE for me.  
A couple of weeks later, I was there (having already paid) and
was about to walk out with a nice package: OS/2 1.3 Extended
Edition (for the price of the Standard Edition!)  I could not
do it.  I handed it back to them and waited another couple of
weeks for my SE to show up.  
It is difficult to determine whether the fault was in MR. MICRO,
the authorized IBM dealer, or with the IBM guys that received
the order and shipped the dealer the wrong package.

What was nice, however, was MR. MICRO's letting me borrow their
store sample copy of OS/2 1.2 while I was waiting for 1.3 to
arrive.  What a noble gesture <:-}

It is true, though, that a list of IBM authorized dealers from 
a couple of months ago is outdated.  (At least in my area)
They pop up and shut down [too] frequently.

[opinions are my own]
-- 
Jason Wright                             gt7801a@prism.gatech.edu
OV/2 Performance Department              Computer Science Undergrad
Programming Systems Division             Georgia Institute of Technology
IBM - Roanoke, Texas                     Atlanta, Georgia