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From: slh@gibdo.engr.washington.edu
Newsgroups: comp.windows.ms,comp.os.os2.misc
Subject: Re: Read this before buying OS/2
Keywords: IBM GOOD, FIRE BAD
Message-ID: <1991May11.031105.4689@gibdo.engr.washington.edu>
Date: 11 May 91 03:26:49 GMT
References: <1991May9.160203.3669@cbnewse.att.com>
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Reply-To: slh@gibdo.engr.washington.edu (PUT MY NAME HERE)
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In article <1991May9.160203.3669@cbnewse.att.com> rtb89@cbnewse.att.com (roy.t.bradstrum) writes:
|
|Think twice about buying OS/2 or any Software product from IBM.
|
|Here is my personal experience in dealing with IBM, their
|software update program and their customer complaint department.
|
[stuff]
	Well it looks like you had some problems, but:
	who was your original dealer (1.1) that you didn't get the upgrade
		through
	was the cost of update to 1.2 because you were late in applying?
	you did get 1.21 w/o even asking
	the problem with w/1.3 is your dealer's and/or your fault, not IBM's
		if you believe your dealer screwed-up you should be on
		their case
		although certainly you should (as you did) contact IBM,
		to try to get the update and let them know what screw-up's
		your ComputerLand is.
	IBM has been giving free updates to both the os and sdk
		since 1.1 (and will probably include 2.0),
		I think that's pretty damn good.