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From: gft_robert@gsbacd.uchicago.edu (opcode ranger)
Newsgroups: comp.sys.mac.programmer
Subject: Re: TMON Pro thread
Message-ID: <1991May10.170653.1@gsbacd.uchicago.edu>
Date: 10 May 91 23:06:53 GMT
References: <3712@beguine.UUCP> <1991May10.192645.10700@ux1.cso.uiuc.edu>
Sender: news@midway.uchicago.edu (NewsMistress)
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In article <1991May10.192645.10700@ux1.cso.uiuc.edu>, sjhg9320@uxa.cso.uiuc.edu (Vomit on a Stick! ) writes:
[...[
> 
> One icky thing about their technical support is that they explicitly state
> that will not offer any support via phone.

I used HyperTMON at a client's and could never get it to work correctly.  I
spoke to tech support at ICOM and even wrote up a bug report with sample code
and everything and mailed it in by USMail -- at their request.  I never heard
from them.  About 3 months later I called them up and all I could get was that
an update was due out any day (what happened to my bug report?  Who knows...). 
The update never came.  I never used HyperTMON (it's now a fairly useless
produce anyway, with HyperCard 2.0).

The point being: I hope that their support for TMON Pro is better than their
USMail support in the past (particularly since I placed my upgrade order last
week :->).

Robert

-- 
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= gft_robert@gsbacd.uchicago.edu * generic disclaimer: * "Good tea.        =
=            		         * all my opinions are *  Nice house."     =
=                                * mine                *  -Worf            =
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