Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!cis.ohio-state.edu!tut.cis.ohio-state.edu!ucbvax!agate!usenet.ins.cwru.edu!eagle!bones!fsfrick
From: fsfrick@bones.lerc.nasa.gov (David Fricker)
Newsgroups: comp.unix.aix
Subject: Re: AIXServ General Availability
Summary: Thanks IBM !!
Message-ID: <1991May13.133719.20105@eagle.lerc.nasa.gov>
Date: 13 May 91 13:37:19 GMT
References: <7471@awdprime.UUCP>
Sender: news@eagle.lerc.nasa.gov
Reply-To: fsfrick@bones.lerc.nasa.gov (David Fricker)
Followup-To: comp.unix.aix
Distribution: usa
Organization: NASA/Lewis Research Center, Cleveland
Lines: 31

In article <7471@awdprime.UUCP> jerome@aixgate.austin.ibm.com (Jerome Park) writes:
>DATE: 5/10/91
>
>SUBJECT: This note is to announce the general availability of AIXServ.
>
>DESCRIPTION:
>AIXServ is a project that allows users connected to the Internet and
>Usenet to report AIX software defects to the AIX Support Center using
>electronic mail.
>
>Currently, AIXServ users can submit a bug report to open a Problem
>Record, update the Problem Record and request copies of their Problem
>Records.
>

Hallelujah !!!!

I always found it a little silly to call the 1-800 number for Software
Defect Support, give them very little info (customer number & software),
be transferred to another group, explain the problem, and then wait
while the other person gathered her thoughts.  This e-mail service looks
much more efficient.  The ability to include actual command lines &
error messages in the bug reports will probably help IBM alot.

IBM, thanks for opening this service.

--
-----------------------------------------------------------------------------
David Fricker			|     phone: 216-433-5960
NASA Lewis Research Center     	|     M.S. 5-11
Cleveland, Ohio  44135         	|     email: fsfrick@bones.lerc.nasa.gov