Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!cs.utexas.edu!helios!aim1!jlr1801
From: jlr1801@aim1.tamu.edu (Jeff Rife)
Newsgroups: comp.windows.ms
Subject: Re: (LACK OF) MicroSoft TECH SUPPORT (was: Why won't Windows print?)
Message-ID: <16083@helios.TAMU.EDU>
Date: 10 May 91 03:47:19 GMT
References: <1991May1.201553.19249@sbcs.sunysb.edu> <72159@microsoft.UUCP> <3307@travis.csd.harris.com>
Sender: usenet@helios.TAMU.EDU
Organization: City of College Station, Texas
Lines: 47

In article <3307@travis.csd.harris.com> leoh@hardy.hdw.csd.harris.com (Leo Hinds) writes:
>
>Softfonts is one of my problems (no wise cracks ... please :-) ) ... 
>ATM/w4w/PS seems to run into difficulties it softfonts >= 130 (memory 
>dependent apparently) ... the uSoft people said no problem, while Adobe 
>people knew immediately what I was talking about it & said that when uSoft 
>fixes "the problem", then my limit will be 461 fonts (or whatever strange 
>number the ATM manual says).  

Okay, I've been following this thread for a while without comment, because I
didn't have a PostScript printer.  Now I do, along with a 16 MHz 80386SX, 11
MB RAM, 100 MB hard drive, Windows 3.0, ATM, and lots of applications,
including WfW 1.1, PageMaker 3.01, Excel 3.0.

In the [PSCRIPT,LPT2] section of WIN.INI, the SoftFonts=153.  All but the
basic 35 PostScript fonts are from cica.  Prints like a dream.  No troubles.
The printer is a HP LaserJet IIp, 4 MB RAM and Pacific Page 4.0.

So, what's the problem?  I understand it has to do with the driver memory,
or something like that, but is that for sure?  Is the the memory in the
entire system?  Anybody know for sure?

>
>Unfortunately if uSoft does not know about the problem (not in the database) 
>& I can't seems to make them (tech support) understand that it is a problem, 
>then IT WILL NEVER be addressed ... a catch 22.
>
>leoh@hdw.csd.harris.com         	Leo Hinds       	(305)973-5229

I definitely agree with you that the lack of responsiblity in this (and
other situations) is bad.  Nobody is willing to figure out which is at
fault.  Like the infamous Excel 3.0/ATM/HP DeskJet non-printing of fonts.

It seems to me that we on the net are using unusual combinations of
hardware/software/applications, at least according to the people at
Microsoft and their beta testers, as no one had run into any of these
problems before release.

And after all, we know that no one out there has PostScript printers, or HP
DeskJets, or ATM, or non-standard hard disk partitions, or third-party
memory managers, or SVGA cards... ;->  God, do any of the testing people use
anything other than straight-out-of-the-box IBM model 70's?

--
--
Jeff Rife   P.O. Box 3836   |   "Because he was human; because he had goodness; College Station, TX 77844   |    because he was moral they called him insane.   (409) 823-2710              |    Delusions of grandeur; visons of splendor;     jlr1801@aim1.ta
mu.edu       |    A manic-depressive, he walks in the rain."