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From: DAH@psuvm.psu.edu (Donald Hazle)
Newsgroups: misc.handicap
Subject: Re: Arkanstone Verses PC KPR Demonstration
Message-ID: <15478@handicap.news>
Date: 10 May 91 15:58:42 GMT
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Reply-To: DAH@psuvm.psu.edu (Donald Hazle)
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Index Number: 15478

Having both the KPR and Arkenstone here at Penn State, I have
made similar comparsions.  Thus far I have concluded that neither
machine has an advantage over the other with respect to reading
all types of documents.  Your experience appears to be similar.

However support is another issue.  With the KPR (or Zerox) techincal
problems take days or weeks to solve. Messages left with the 800
number are returned 24 to 72 hrs later or never.  This is very difficult
since I assist users in different buildings.  Also while trying to
obtain KPR version 2 software, the order was not filled for several
months and the sales people at Zerox could not determine why.  Finally
I called the person at Zerox in charge of shipping and found out that
there was a delay in the actual production of the disketts.  When it did
arrive, several files (including INSTALL) were missing.  I have not
had such problems with Arkenstone due to good dealer support.

In summary both companies have a good product if Zerox gets its support
services in order.
  Don Hazle  dah at psuvm  814-863-2232