Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!sdd.hp.com!spool.mu.edu!munnari.oz.au!uhccux!bigtuna!pegasus!tleylan
From: tleylan@pegasus.com (Tom Leylan)
Newsgroups: comp.databases
Subject: Re: Clipper 5.01 error message
Keywords: Clipper Arghhhh
Message-ID: <1991May15.204817.23093@pegasus.com>
Date: 15 May 91 20:48:17 GMT
Article-I.D.: pegasus.1991May15.204817.23093
References: <1991May7.235644.28744@gmuvax2.gmu.edu> <1991May09.090352.17859@anomaly.sbs.com>
Organization: Pegasus,  Honolulu
Lines: 39

In article <1991May09.090352.17859@anomaly.sbs.com> mpd@anomaly.sbs.com (Michael P. Deignan) writes:
>
>"Unrecoverable error 415: Cannot load overlay file '*'"
>A call to Nantucket's brilliant technical support yielded
>Nantucket: "Oh, it must be a bug in your program"
>
>I asked:
>
>1. "How? Since I don't have an overlay file, just one .EXE"
>
>Nantucket: "Well, nobody else has reported this error, it must be your
>           application."
>
>No shit. I'm really pissed off at these assholes. I've got a product which
>is supposed to be released to end users at the end of June, and these
>dipshits can't even get the link editor to work correct.
>
>Then, when I call with a problem, I get shit like "oh, nobody else has
>reported that problem" and "it must be your program." Bullshit. The same
>code, linkedited a second time, with the same exact keystrokes, with run
>without a hitch. 
>
Michael,

.RTLink automatically creates dynamic overlays of Clipper code the overlay
is contained in the .EXE file.

I believe that you are expecting too much from "tech support" they are not
part of the development staff.  I think that they could do much better but
they aren't paid what you are paid and if they were obviously the cost for
tech support would go up.

How do you handle it in your company ?  If a user of one of your systems
doesn't understand something do you personally take the calls or do you
have a staff to handle it so that you can do more productive things with
your time ?  Would that member of your staff know every intricasy of the
product like you do ?

tom