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From: tmkk@uiuc.edu (K. Khan)
Newsgroups: comp.databases
Subject: Re: Clipper 5.01 error message
Message-ID: <1991May16.135400.4616@ux1.cso.uiuc.edu>
Date: 16 May 91 13:54:00 GMT
References: <1991May15.204817.23093@pegasus.com> <1991May7.235644.28744@gmuvax2.gmu.edu> <1991May09.090352.17859@anomaly.sbs.com>
Sender: usenet@ux1.cso.uiuc.edu (News)
Organization: University of Illinois at Urbana
Lines: 45


In article <1991May15.204817.23093@pegasus.com> tleylan@pegasus.com (Tom Leylan) writes:
>In article <1991May09.090352.17859@anomaly.sbs.com> mpd@anomaly.sbs.com (Michael P. Deignan) writes:
>>
>>"Unrecoverable error 415: Cannot load overlay file '*'"
>>A call to Nantucket's brilliant technical support yielded
>>Nantucket: "Oh, it must be a bug in your program"
>>
>>I asked:
>>
>>1. "How? Since I don't have an overlay file, just one .EXE"
>>
>>Nantucket: "Well, nobody else has reported this error, it must be your
>>           application."
>>
>>No shit. I'm really pissed off at these assholes. I've got a product which
>>is supposed to be released to end users at the end of June, and these
>>dipshits can't even get the link editor to work correct.
>>
>>Then, when I call with a problem, I get shit like "oh, nobody else has
>>reported that problem" and "it must be your program." Bullshit.
>>
>Michael,
>
>..RTLink automatically creates dynamic overlays of Clipper code the overlay
>is contained in the .EXE file.

True. But notice how Nantucket's own tech support was unable to tell
Michael this fact - it took a fellow netter. I submit that when the
general user population knows more about the product than the official
representatives of the company which makes that product, there is
something wrong!

>I believe that you are expecting too much from "tech support" they are not
>part of the development staff.

They should have at least been able to explain the overlay stuff!

>I think that they could do much better but
>they aren't paid what you are paid and if they were obviously the cost for
>tech support would go up.

Of course, if Clipper were free of bugs to begin with, they wouldn't
need so many tech support reps and could afford to pay a higher salary
to the few who remain. ;-)