Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!mips!pacbell.com!lll-winken!telecom-request From: wah@zach.fit.edu (Bill Huttig) Newsgroups: comp.dcom.telecom Subject: ATC's New Bill and Customer Service Number Message-ID: Date: 11 May 91 06:50:13 GMT Sender: Telecom@eecs.nwu.edu Reply-To: Bill Huttig Organization: Florida Institute of Technology, ACS, Melbourne, FL Lines: 37 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 357, Message 10 of 10 I received my May ATC/MircoTel invoice a few days ago. I only keep the account for emergency usage but decided to do some testing. I called a local number as 10789-NXX-NNNN and it went through and billed .09 for it. Anyway, there were three calls at nine cents plus four cent tax came to 31 cents.. I received a seven page bill (Printed on five sheets of paper) costing 47 cents to mail. (8 1/2 x 11) Page 1 - Customer Service Numbers /Message/Payment Coupon Page 2 - Charge Sumary - past payment etc... Page 3 - Detail of page 2 Page 4 - Summary of Usage by Type and Rate Period Page 5 - Call Details Page 6 - Summary by line/calling card ... number of calls, minutes, amount Page 7 - Summary by area code ... number of calls, time, cost, percent of total, day percent, evening and night percents. I think they got carried away with the new billing system. It is worse then the old ATC/TELUS/TELTEC bills are ... they are seven pages but they are only 8 1/2 by 3 1/2 or so. They also changed their phone number for Customer Service to the 749 exchange in the 800 area code ... which is listed as belonging to Teleconnect. ATC has several prefixes assigned to them. Why would they use MCI (Teleconnect-> TELECOM*USA-> MCI) for their 800 number) ? I know that they provide MCI's fiber in FL (from the MicroTel Days) and that they sold TELECOM*USA 780 numbers for HomeLine 800 (or whatever it was called at TELUS). I am begining to think that since ATC is a regional carrier, they use MCI/TELECOM*USA to carry all of the 800 calls outside of their ten state area and MCI uses them to carry 800 calls in FL (ATC/MicroTEL). When SouthernBell had a cable cut the only calls that went through were MCI 800 and MicroTel 10789 access calls. Bill