Path: utzoo!telecom-request Date: Tue, 14 May 91 13:27:08 +22323328 From: irvin@northstar105.dartmouth.edu Newsgroups: comp.dcom.telecom Subject: Re: Unauthorized Repair Charges Reply-To: irvin@northstar.dartmouth.edu Message-ID: Organization: TELECOM Digest Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 360, Message 10 of 11 Lines: 21 Following up on an article I sent in on Apr 25 about Unauthorized Repair Charges on my bill, and my fight to get them removed. Well, after sending a complaint to the PUC, and cc'ing New England Telephone, I got a call (yesterday) from the NET (NH) Home Office. She was extremely appologetic about the whole messy affair, and she (get this) actually is going to give me one-months free service. Who says monopolies can't be responsive to their customers complaints?? :) Actually, she was very nice (unusual -- for the phone co.) and I really wasn't expecting to get anything more than the Repair Charge Removed, so this was a nice surprise. She also is going to remove the black marks that the billing rep scarred my "Permanent Record" with. So I guess the moral of the story is: complaints to the PUC (cc'ing the TelCo) seems to get some action, out of usually actionless company. Tim Irvin