Path: utzoo!telecom-request Date: 14 May 91 04:12:47 EST From: bruce@camb.com (Barton F. Bruce) Newsgroups: comp.dcom.telecom Subject: Re: Line Noise Message-ID: Organization: Cambridge Computer Associates, Inc. Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 361, Message 9 of 9 Lines: 24 In article , sg04%harvey@gte.com (Steven Gutfreund) writes: > We have been experiencing significant problems with FAX SEND/RECIEVEs. Call it in, and say you want the repair foreman to contact you. Get him to promise to let you know if they find a problem on your line or if it is due to CO problems or problems beyond. Be interested. Be unwilling to let it persist. Be friendly but make sure it is understood that you WILL escalate it fast if it isn't resolved promptly. That should work. If not, you could try calling the DPU, but probably better leave that for very last. The 'executive appeals' number is for consumer complaints. It answers 'Office of the President'. Call 743-9800 (NET&T main switchboard) and ask for executive appeals. The foreman in question or his boss will be calling you back shortly thereafter. Don't abuse it, but DO use it when necessary.