Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!think.com!spool.mu.edu!telecom-request From: dittman@skbat.csc.ti.com (Eric Dittman) Newsgroups: comp.dcom.telecom Subject: Re: Airfone Charges Message-ID: Date: 16 May 91 21:46:09 GMT Article-I.D.: eecs.telecom11.365.7 Sender: Telecom@eecs.nwu.edu Organization: Texas Instruments Component Test Facility Lines: 35 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 365, Message 7 of 10 In article , K_MULLHOLAND@unhh.unh.edu (KATH MULLHOLAND) writes: [problems with using the GTE Airphone and getting credit for the call deleted] > This month, finally got my credit and a very nice letter of apology. > I wonder, however, how often people just pay instead of trying to find > out where to go for a credit. I guess if I hadn't had sources, I > would have bullied my bank more. > What has been the experience of others? I had a problem with a call on the Airphone last Christmas season. When I landed, I called the number for credit. I don't know why you had so much trouble finding out how to give credit, because the phone, the instruction sheet, and the information sheet all have a notice saying to call 1-800-xxxxxxx (some name, AIRFONE, I think) if you have any problems or questions. The 800 call is even free from the Airphone, but I couldn't use it because I couldn't hear anything as well. When I called the 800 number, the person was very nice and took down the information on the problem. When I got my American Express invoice the next month, both the charge and the credit were on it. Simple, easy, with no heartburn (strange to be able to say that about GTE!). Eric Dittman Texas Instruments - Component Test Facility dittman@skitzo.csc.ti.com dittman@skbat.csc.ti.com Disclaimer: I don't speak for Texas Instruments or the Component Test Facility. I don't even speak for myself.