Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!sample.eng.ohio-state.edu!purdue!mentor.cc.purdue.edu!noose.ecn.purdue.edu!gn.ecn.purdue.edu!jess From: jess@gn.ecn.purdue.edu (Jess M Holle) Newsgroups: comp.sys.mac.system Subject: Re: May 13th Today Message-ID: <1991May15.003451.15180@gn.ecn.purdue.edu> Date: 15 May 91 00:34:51 GMT References: <1991May13.173422.25070@lynx.CS.ORST.EDU> <3914@ux.acs.umn.edu> Organization: Purdue University Engineering Computer Network Lines: 50 In article rang@cs.wisc.edu (Anton Rang) writes: > Yeah, I think Apple's doing a pretty good job with this, though some >of their dealers could be doing better. The local dealers I've called Speaking of dealers who could be doing better: The local Computerland here could be doing much better. It took three people to figure out what their policy on System 7 was (the first didn't even know what it was, though I explained that it was Macintosh System 7.0). Then I was told that Apple's official policy was that the software could not be distributed for free and that it could only be purchased with the manuals. Fortunately, I had already read the official policy several times here (ie. the dealers are allowed to charge for disk copying and are given a list price for System 7.0 with documentation). I didn't take the time to argue with them, but rather decided to wait until I could get System 7.0 for free. Unfortunately, Computerland is the only Apple dealer in town. Anyone in the West Lafayette, Indiana, area knows of the pathetic dealership that Computerland runs. They have at most one Macintosh in their whole store, so they can't be selling many (often times they don't have any Macs on display and when they do it's an SE or Classic). The poor quality of their repair service has convinced me to get my computer repaired in Indy (an hour and a half away). The store seems to only care about PC's, which they have about 10 of on display. All their employees only seem to know about PC's as well. This type of a dealership is inexcusable when you consider that with a year round population base of over 60,000 in the area PLUS over 35,000 college students and an installed base of over 1000 Macs in campus labs a Mac dealership should be thriving here. Instead Computerland is so bad that Apple took away their educational distribution license and gave it to a dealership in Indy a couple months ago (yes, Computerland has been in this shape since long before then). Apple, if you're listening, if there is some way to encourage someone to start up a REAL Mac dealership in the area PLEASE do. I don't know how your dealership program works, but if someone else here applies for a dealership, PLEASE strongly consider it. Also, I don't know how Computerland's franchising works, but if upper-level Computerland management is listening, PLEASE get on the local branches case in a big way. ....Long bitch session over, thanks....... Jess Holle jess@mn.ecn.purdue.edu jess@gn.ecn.purdue.edu me