Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!think.com!snorkelwacker.mit.edu!apple!bc
From: bc@Apple.COM (bill coderre)
Newsgroups: comp.sys.mac.system
Subject: Re: May 13th Today
Keywords: foo bar not fair
Message-ID: <52901@apple.Apple.COM>
Date: 15 May 91 08:46:07 GMT
References: <RANG.91May14144441@nexus.cs.wisc.edu> <1991M <1991May15.012006.27445@magnus.acs.ohio-state.edu>
Distribution: na
Organization: Apple Computer Inc., Cupertino, CA
Lines: 24

dlarkins@magnus.acs.ohio-state.edu (Darrell B Larkins) writes:
|      This really pisses me off. [Excuse the French] It's next to impossible to
|tell them that you heard it from the horses mouth on Usenet [what is that?],
|and that you know that the upgrade kit is $99 but you just want the software.
|It's so tempting to tell them that you know and they don't, but of course they 
|could never ever ever ever believe something different than what their manager 
|said. 

1. Talk to the manager. Have him or her call the System 7 Answer Line
and ask the techs what the policy is. Aks the manager to tell you what
they find out.

2. If the manager then refuses to offer duplication services, that's
his/her right. You'll either have to copy from a friend, get it from a
user group, or just buy the thing and suffer with the nice manuals and
toll free support.

Remember, just because Apple has been trying to explain the policy to
computer stores for a while now, doesn't mean that they have to
listen. Your store might not know what's happening yet. Give them half
a chance.

bill coderre
beginning to wonder just who is selling macs