Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!mips!sgi!shinobu!odin!dunlap From: dunlap@sgi.com (D. Christopher Dunlap) Newsgroups: comp.sys.sgi Subject: Re: novice trys to set up PI Message-ID: <1991May16.153032.10180@odin.corp.sgi.com> Date: 16 May 91 15:30:32 GMT References: <2B9CF1DBA0009B66@MSUS1.MSUS.EDU> <1991May15.200159.19891@cs.dal.ca> <1991May15.224535.17271@colorado.edu> Sender: news@odin.corp.sgi.com (Net News) Distribution: na Organization: Silicon Graphics, Inc., Mountain View, CA Lines: 66 In article <1991May15.224535.17271@colorado.edu> rainer@boulder.Colorado.EDU (Rainer Malzbender) writes: >In article <1991May15.200159.19891@cs.dal.ca> silvert%biome@cs.dal.ca writes: >> >>Your final comment about using email is valid, but apparently that >>violates the noncommercial constraints. Pity. > >This is a more general net question (from a networking greenhorn), but >wouldn't it be possible to come up with some kind of scheme where some >packets on the net are identified as "commercial" and the owner then >pays Darpa (or whoever runs this thing) a fee per packet ? In this way >companies could offer Internet product support and pay for it. > >-- >Rainer Malzbender Real programmers build hardware. >Dept. of Physics (303)492-6829 >U. of Colorado, Boulder rainer@boulder.colorado.edu 128.138.240.246 Yes, we're largely constrained by the noncommercial restrictions on internet use. I suppose the net-gods may be able to fix something up to deal with this, as Mr. Malzbender suggested, but I still beleive a direct connection is better and easier. We are working on number of improvements in our support here at SGI. some of the things we've done have been enablers, such as the new phone system, which allows us to begin to develop a sophisticated integration of phone system, call tracking system, bug tracking systems, and other inter-related support tools. All of these will gradually improve our ability to support our customers and your ability to quickly contact the "right" person to solve your problem. For more immediate improvement, we've changed some processes and added a considerable number of people. The Product Support team has been the fastest growing group in the company for about the last 6-9 months. And we're still hiring (see misc.jobs.offered... :-} ) and continually reviewing and revising our processes. I hope that most of you are seeing recent improvement as a result of our efforts. And please contact me directly if you have any problems with our support or suggestions for improvement. email: dunlap@sgi.com phone: (415) 962-3559, or through (800) 800-4SGI Snail-Mail: 2011 N. Shoreline Blvd. P.O. Box 7311 Mailstop 12-180 Mountain View, CA 94039-7311 regards, chris -- D. Christopher Dunlap Product Support Engineering Customer Support Division email: dunlap@sgi.com Silicon Graphics Computer Systems