Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!wuarchive!uunet!microsoft!kensy
From: kensy@microsoft.UUCP (Ken SYKES)
Newsgroups: comp.windows.ms
Subject: Re: (LACK OF) MicroSoft TECH SUPPORT (was: Why won't Windows print?)
Message-ID: <72329@microsoft.UUCP>
Date: 13 May 91 23:10:12 GMT
References: <1991Apr28.203109.9185@midway.uchicago.edu> <1991May1.201553.19249@sbcs.sunysb.edu> <72159@microsoft.UUCP> <3307@travis.csd.harris.com>
Reply-To: kensy@microsoft.UUCP (Ken SYKES)
Organization: Microsoft Corp., Redmond WA
Lines: 48

In article <3307@travis.csd.harris.com> leoh@hardy.hdw.csd.harris.com (Leo Hinds) writes:
>
>Softfonts is one of my problems (no wise cracks ... please :-) ) ... 
>ATM/w4w/PS seems to run into difficulties it softfonts >= 130 (memory 
>dependent apparently) ... the uSoft people said no problem, while Adobe 
>people knew immediately what I was talking about it & said that when uSoft 
>fixes "the problem", then my limit will be 461 fonts (or whatever strange 
>number the ATM manual says).  
>
>Unfortunately if uSoft does not know about the problem (not in the database) 
>& I can't seems to make them (tech support) understand that it is a problem, 
>then IT WILL NEVER be addressed ... a catch 22.

By virtue of my last message we (Microsoft) do know about the problem and
I said that I was looking into it.  That's right, I'm responsible for 
the PostScript driver.  I monitor this forum and the programming forum
to help users and programmers.  Understand this is all in an unofficial
sense and I make no promises of what will or will not be done and am
prohibited from saying what has been done for a prerelease product.  When
problems are found or suggestions need to be made post them here and they
*may* fall on a friendly ear...

>
>Problem #2 - EPS (w/TIFF preview) will not print in w4w if followed by table
>

This is another problem that I know about and am looking into.  Since you
aren't a Novice here is what happens:

An app issues a PASSTHROUGH escape with a "save" command in it.
An app issues a Rectangle call with a pattern brush.  This defines a
   variable /fm to hold the pattern.
An app issues a PASSTHROUGH escape with a "restore" command in it, flushing
   the fm definition, among other things.
An app issues a Rectangle call.  The job fails because the driver things
   the fm variable is still around.

Basically the above set of operations is the App's fault.  The question is
who is forcing the set of operations to occur and is still under investigation.

I don't want people to think that MS is a big brick wall that ignores their
users.  This isn't so.  Some of our support systems need reworking but also
think about the logistics of supporting 3 million copies of a product within
a year that is as extensive as Windows is.  We're working on it.

Ken Sykes
Disclaimer: The above opinions are solely my own.