Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!think.com!zaphod.mps.ohio-state.edu!cis.ohio-state.edu!pacific.mps.ohio-state.edu!linac!mp.cs.niu.edu!rickert From: rickert@mp.cs.niu.edu (Neil Rickert) Newsgroups: comp.admin.policy Subject: Re: harassing mail Message-ID: <1991May22.000032.10797@mp.cs.niu.edu> Date: 22 May 91 00:00:32 GMT References: <1991May21.232534.17880@batcomputer.tn.cornell.edu> Organization: Northern Illinois University Lines: 30 In article <1991May21.232534.17880@batcomputer.tn.cornell.edu> eric@geology.tn.cornell.edu writes: > > I am a part-time sysadmin, and got some complaints a while ago from >someone who received rude mail messages from one of the users of our >system. My attitude was that I didn't think that it was any of my Don't bother to try creating a principle to cover the general case. Just do the following: (a) Send a message to the person complained about, indicating that a complaint has been received. Remind him/her of general responsibilities of users. Do so in a friendly but firm tone. (b) Send the complainer a message indicating that you have sent such a note. But remind the complainer that you do not read private email messages, so there is no action you can take unless the abuser's behavior is such as to cause problems which are publically visible. Suggest that the two users settle their own problems. Use a friendly but firm tone. (c) Consider whether your wording was sufficiently non-accusatory that you can send each carbon copies of the messages sent to the other. -- =*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= Neil W. Rickert, Computer Science Northern Illinois Univ. DeKalb, IL 60115 +1-815-753-6940